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Multilingual AI Support Bot for B2B Manufacturer
70% faster average response time
12,000+
Monthly queries handled
70%
Faster average response
60%
Agent deflection rate
6
Languages supported
The Challenge
A B2B industrial manufacturer serving clients across Europe and the Middle East was struggling to provide timely support across languages and time zones with a limited support team.
Our Solution
We built a RAG-powered chatbot using GPT-4o with a custom knowledge base built from product documentation, FAQs, and historical support tickets. The bot integrates with their ERP for live inventory lookup and order status tracking, and supports six languages with automatic language detection.
The Outcome
The bot now handles over 12,000 queries monthly, with 70% faster average response time and a 60% deflection rate from human agents. Multilingual support extended their effective coverage to 24/7 across all markets.
Tech Stack
GPT-4oLlamaIndexPythonFastAPIPineconeReactNext.jsPostgreSQL
Category
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